Refund policy

Returns & Refund Policy

We want you to love your Bubbly Bodz goodies! 🫧💕

As many of our products are personal care, body and/or customised products, we have specific return conditions for hygiene and safety reasons.

Change of Mind

Please choose carefully, as Bubbly Bodz does not offer refunds or exchanges for change of mind on opened, used or customised products.

Unused and unopened standard products may be considered for a return within 14 days of delivery. Please contact us before returning any item.

Return postage for an approved change-of-mind return is the responsibility of the customer. Original shipping charges are non-refundable.

Customised & Shower Station Products

Products created or customised through our Shower Station, including products where you choose your scents, colours or toppings, are made especially for you.

Because of their customised nature, we do not accept change-of-mind returns or exchanges on these products.

This does not affect your rights if there is a problem with the product.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, faulty or you receive the incorrect product, please contact us as soon as possible with:

- Your order number

- A description of the issue

- Photos of the product and packaging where applicable

We’ll review the issue and work with you to provide an appropriate solution.

Depending on the circumstances, this may include a replacement, refund or other remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian law. If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply for problems that are not major.

Allergies & Skin Sensitivities

Ingredients are provided with our products to help you make an informed choice before purchasing.

Everyone’s skin is different. We recommend reviewing the ingredient information carefully and patch testing new body products before full use, particularly if you have sensitive skin or known allergies.

Please discontinue use if irritation occurs.

A personal sensitivity or reaction does not automatically mean that a product is faulty. However, this does not limit any rights you may have under Australian Consumer Law.

Returns

Please contact Bubbly Bodz before sending any product back so we can provide you with return instructions.

Products returned without prior approval may not be accepted.

For hygiene and safety reasons, opened or used personal care products cannot generally be resold and will not be accepted for change-of-mind returns.

Refunds

Once an approved return has been received and assessed, we’ll let you know the outcome.

Approved refunds will be returned to your original payment method. Please allow additional processing time for your bank or payment provider to process the refund.

Contact Us

If something isn't right with your Bubbly Bodz order, please get in touch. We want to have the opportunity to help.

Bubbly Bodz

Gold Coast, QLD

www.bubblybodz.com.au

Thank you for supporting Bubbly Bodz and the Bodz Gang! 🫧💕